Welcome to our in-depth Lottoland Casino review.
What sets this casino apart is its unique approach to gaming, allowing you to bet on various lotteries worldwide rather than purchasing actual lottery tickets.
While it excels in offering a wide range of games, including 54 live dealer games from top providers like Evolution Gaming and Pragmatic Play, it has drawbacks.
Lottoland has faced significant payment issues and controversies, leading to many negative customer reviews. The casino also lacks a live chat feature for customer support, making it less responsive to immediate player concerns.
Keep reading to get the full scoop on what you can expect from Lottoland Casino.
- Extensive game variety, including global lottery betting options.
- Tons of jackpots, including Mega Millions and European lotteries
- Convenient mobile app for both Android and iOS users.
- Licensed and regulated, ensuring a level of credibility.
- Limited customer support options, no phone or live chat available.
- Users reported numerous payment issues.
- Unclear withdrawal limits, particularly for large wins.
- Withdrawal fees and charges for unplayed deposits.
- Lengthy and complicated complaint resolution process.
Quick Glance & Details
|Website in English|
Types of games
- Evolution Gaming
- Inspired Gaming
- Nolimit City
- Play'n Go
- Pragmatic Play
- Realistic Games
- Red Tiger
- Relax Gaming
First Glance at Lottoland Casino#
Step into Lottoland Casino, where the allure of jackpots masks the reality of customer complaints. Donning a sterile, modern look, Lottoland Casino seems more interested in appearing legitimate than anything else.
Though they’ve crammed every last inch of desktop space with options like Powerball and Keno, you can still find the register/login section—if you squint.
The footer contains links to Lottoland Australia, Lottoland UK, and Lottoland NZ. And as for that footer boasting security awards? Let’s say it’s an exciting contrast to the one-star reviews they’ve garnered online.
Lottoland Welcome Bonus Offer#
Lottoland Casino lures you in with a seemingly tempting sports welcome offer. You get a $10 “risk-free” sports bet—sounds generous. It means you get your money back if you lose, making it hardly a win-win situation. This isn’t your conventional deposit bonus, rather it’s a sugar-coated offer designed to appear as a no-lose scenario.
All payment methods are accepted. And forget about bonus codes; they’re not necessary.
You get a $10 “risk-free” sports bet—sounds generous.
How to Sign Up & Activate the Welcome Bonus
Here’s your quick guide to register and unlock the welcome bonus at Lottoland Casino:
- Navigate to the Lottoland Casino website.
- Locate and click the ‘Register’ button.
- Fill in the required details, including the standard name, email, and password.
- Verify your email by clicking on the confirmation link sent to your inbox.
- Voila! The bonus is automatically activated with no strings attached—at least not yet.
You can complete this rigorous process without depositing, another “generous” feature from Lottoland Casino.
Let’s break down the supposedly straightforward welcome bonus offer at Lottoland:
- The minimum deposit amount is $10
- The bonus must be wagered within 14 days.
- No wagering is required.
- Example: Deposit $10, get a $10 free bet, no strings attached (or so they say).
- Sports betting titles are the only eligible titles.
- The minimum sports bet is €0.50. Maximum amounts vary depending on the sport, league, and type of bet.
So, is it a fair bonus? On the surface, yes. You put in $10 and get a $10 free bet without any wagering nonsense. But remember, this is Lottoland, a casino famous for unfulfilled promises. Even though there’s no wagering requirement, one can’t help but wonder if there’s a catch. And even if you win that bet, consider the odyssey of withdrawing those winnings.
Additional Bonus Offers & Promotions
Beyond the “generous” welcome offer, Lotto Land has many other casino promotions—mostly official lottery betting events like EuroMillions, WorldMillions, and the Irish Lotto. Each official lottery has its own set of terms and conditions that I’d advise you to look over yourself before playing.
Remember, this casino has one-star reviews as its claim to fame.
Does Lottoland have Special Promos or Reward Programs?#
Despite other reviews waxing poetic about an elusive VIP or loyalty program at Lottoland, our diligent search yielded nothing. It’s perplexing that a casino with such a questionable reputation wouldn’t attempt to salvage some credibility by offering a rewards program to keep players engaged. We scoured the terms and conditions, FAQs, and even the darkest corners of their website—yet found no evidence of any VIP or loyalty initiatives.
How is the Game Selection at Lottoland?#
Lottoland Casino offers an extensive game selection. With over 3,000 games, players can access slots, live casino rooms, roulette, blackjack, bingo, baccarat, scratch cards, keno available every four minutes, and international lotteries like Powerball and MegaMillions. There is also a newly introduced sports betting section. However, it’s worth noting that craps is absent from the game lineup. Be cautious while exploring these options, given the casino’s mixed reputation.
What Game Providers Does Lottoland Have?
Lottoland Casino boasts a robust game library with an impressive roster of 23 software providers. Top providers like Microgaming, NetEnt, Red Tiger Gaming, Pragmatic Play, and Quickspin will be found. With over 20 game developers contributing to their selection, this places Lottoland firmly in the excellent category regarding game variety. Compared to other top casinos, Lottoland offers a more prosperous and more diverse selection, though one should exercise caution given the casino’s dubious reputation.
Slot Games Overview
Lottoland Casino offers 1,954 slot games, with popular titles like Starburst, Valley of the Gods, Rainbow Jackpots, and Big Bass Bonanza. The online casino provides a demo mode for some games, though it’s worth noting that this feature is not universally available across all titles. This allows players to try before they buy, albeit selectively.
Jackpot Pokies Overview
Lottoland Casino offers a good selection of official jackpot games for those hunting big wins. They feature a traditional jackpot section and a unique ‘Jackpot Overdrive’ category where players can access some of the biggest jackpots. This latter section includes Jumbo, Daily, and Rapid jackpots, adding a layer of excitement for players. Other progressive titles include Rainbow Jackpots, Mega Millions, Double Jackpot, Piggy Riches, 777 Strike, and Dynamite Riches.
Table Games Overview
Lottoland Casino offers a reasonable selection of 42 table games, encompassing a range of options from the classics to the modern. There’s 20p Roulette and European Roulette for roulette lovers, offering both low and standard betting options. Blackjack lovers can indulge in 5-hand Blackjack, while poker fans won’t be disappointed with Caribbean Stud Poker.
Live Casino Overview
Lottoland Casino offers an expansive live casino section featuring 54 live dealer games. The live casino is operated by industry-leading providers Evolution Gaming and Pragmatic Play. Players can enjoy various games such as Auto Roulette, Funky Time Live, Immersive Roulette Live, Super Sic Bo and Monopoly Big Baller Live.
Banking & Payment Options at Lottoland#
Navigating the payment landscape at Lottoland Casino calls for a bit of caution. While the casino does offer a range of payment methods, including credit cards, e-vouchers, e-wallets, and bank account transfers, it’s worth noting that there are numerous reports of payment issues from a significant portion of customers.
Unfortunately, these complaints cast a shadow over the casino’s financial dealings. The payment options are primarily international, lacking in popular local methods. In terms of variety, their offering would be classified as “good,” with more than seven methods available. However, they do not offer Pay’n’Play options like Trustly, Zimpler, or Brite. Exercise caution if you decide to proceed.
Deposits, Withdrawals & Payout Speed
Proceed with caution when dealing with deposits and withdrawals at Lottoland Casino. There are many accounts of deposit issues, with numerous complaints of money being held pending or not being returned at all. The casino offers deposit and withdrawal methods, including VISA, MasterCard, Paysafe, Neteller, Skrill, and bank transfers.
Be prepared to incur extra charges and fees. Lottoland reserves the right to charge a 5% fee or a minimum of £2 for handling transactions, mainly if a deposit hasn’t been paid.
The minimum deposit is $20, while the minimum withdrawal is $40. The maximum withdrawal limits raise eyebrows; they’re subject to the game’s winning category and set at $5,000 per week and $20,000 per month. Plus, maximum winnings for sports betting are capped at $200,000 per day. Although the casino claims not to charge fees, some players have noted otherwise.
The primary currency is EUR, but it does accept other currencies like NZD, CAD, USD, and AUD, although exchange fees may apply.
Considering the casino’s payment process controversy, it’s advisable to tread carefully.
KYC Process & Documents#
The KYC (Know Your Customer) process at Lottoland Casino is fairly standard. It can be activated anytime during sign-up, withdrawals, or randomly during your membership. Players are required to submit specific documents to verify their identity. Acceptable forms include a JPEG or PDF of your passport’s details page, the front of your driving license photo card (provisional licenses are also accepted), or both the front and back of your ID card. If the ID you submit doesn’t include your current address, you must provide a recent bank statement or utility bill dated within the last six months as proof of address.
Customer Support at Lottoland#
- No live chat
- Email: [email protected]
- FAQ section available
Customer support at Lottoland Casino leaves room for improvement. Surprisingly, there’s no live chat feature. The customer support team eventually responded to our email query within two days, and the communication was in English. However, support is offered in multiple languages, including English, Deutsch, Polski, Português, and Japanese.
The FAQ section, while helpful, is poorly organized and not user-friendly. Additionally, Lottoland Australia has a three-tiered complaints procedure, which seems unnecessarily convoluted.
Lottoland Mobile Compatibility#
Lottoland Casino offers both a mobile-optimized browser version and a dedicated app, catering to the varying preferences of players.
The Lottoland app, available for Android and iOS users in New Zealand, provides an experience almost identical to the desktop version. This includes access to all slots, payment options, customer support, and the ability to sign up.
The browser version, while functional, could benefit from some design and usability enhancements.
Compared to other mobile casinos, Lottoland’s offerings are reasonably robust but have room for improvement.
Player Safety & Responsible Gambling#
Lottoland Casino has a comprehensive approach to responsible gambling, featuring a specialized “Gamble Safely” page. Players can set Deposit Limits directly through their account and opt for Self-Exclusion periods ranging from 6 months to 5 years. Age verification mechanisms are in place to restrict underage gambling. Additional resources, such as links to the Gambling Therapy Helpline and Gamble Aware, provide multilingual support for problem gamblers.
Licences & Security#
- Company: EU Lotto Ltd
- Address: Suite A, Ocean Village Promenade, Ocean Village, Gibraltar GX11 1AA
- Licence: Gibraltar Gambling Commission
- Licence Number: RGL 085 & 066
The ownership of Lottoland Casino is transparent and operated by EU Lotto Ltd, registered and regulated in Gibraltar. The company’s experience in the industry is specialized in offering bets on various lotteries rather than being an official lottery operator. While this licence is not as robust as one from the United Kingdom Gambling Commission, it is still a layer of security at the least. The Gibraltar Gambling Commissioner explicitly regulates Lottoland and has direct links to support organizations like Gamblers Anonymous.
Lottoland Online Casino Verdict#
Lottoland Casino presents a mixed bag of experiences for players. On the positive side, the casino offers extensive gaming options, from slots and table games to live casino experiences. Notably, the casino provides rare game titles, bringing a unique flair to its catalogue.
The mobile compatibility is decent, with a dedicated app and a mobile-optimized browser version available. Lottoland takes responsible gambling seriously, offering various self-exclusion and deposit limit options.
However, some areas raise concerns. Though varied, payment methods have garnered negative reviews, hinting at possible issues with withdrawals and transactions. A significant drawback is a lack of transparency around withdrawal limits and potential fees. Customer support is also somewhat lacking, with no live chat feature and longer-than-average response times via email.
In my personal experience, while writing this Lottoland review, I could not get over all the reports about payment controversies and withdrawal issues. I couldn’t enjoy it as much as I could have.
Overall, while Lottoland offers an array of games and features, players should approach with caution due to these concerns.
Is Lottoland Australia trustworthy?
Despite concerns over a Lottoland scam, the evidence suggests that (eventually) Lottoland pays its winners. However, it's important to read user reviews and the terms and conditions to make an informed decision.
Where is Lottoland licensed and regulated?
Lottoland is licensed and regulated by the Government of Gibraltar. This type of licence is not as robust as a UK Gambling Commission licence, but it still adds a layer of credibility. If you have further questions, contact customer service for clarification.
What is the minimum deposit at Lottoland?
The minimum deposit required at Lottoland is $20. Keep in mind that different lotteries may require varying deposit amounts.
Is Lottoland safe?
Lottoland employs several security measures to ensure player safety, including a robust KYC process and secure payment methods. However, always exercise caution and read the terms and conditions.
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Lily, a Casino Content Specialist, has amassed an impressive wealth of experience in the iGaming industry for well over a decade. She infuses this experience with each review, casino guide, and blog post. She spends her time playing titles like Mega Moolah and Starburst when not writing or spending time with her family in Auckland.Read more about the author