- First Glance at Lucky Heroes Casino
- Lucky Heroes Casino Welcome Bonus Offer
- Does Lucky Heroes Casino have Special Promos..
- How is the Game Selection at Lucky Heroes Ca..
- Banking & Payment Options at Lucky Heroes Ca..
- KYC Process & Documents
- Customer Support at Lucky Heroes Casino
- Lucky Heroes Mobile Compatibility
- Player Safety & Responsible Gambling
- Licences & Security
- Lucky Heroes Online Casino Verdict
Lucky Heroes Casino enters the online gaming scene with an expansive selection of games, including unique slots like "Golden Dragon Inferno" and innovative live casino options.
The vast array of payment methods, including various cryptocurrencies, sets it apart from other online casinos.
While it's laudable for its commitment to responsible gambling and diverse gaming library, there are also areas where the casino falls short.
The mobile experience is subpar, the transparency regarding licensing information is lacking, and customer support, although available 24/7, demonstrated some inconsistencies.
Thus, Lucky Heroes offers an exciting yet mixed bag for gaming enthusiasts.
- Extensive game selection, including popular slots and live games.
- Mobile-friendly interface for on-the-go play.
- Robust responsible gambling measures and tools.
- Quick withdrawal time for crypto & eWallets.
- Generous weekly quests, weekly cashback, & welcome bonuses offered
- Lack of transparency regarding licensing information.
- Absence of Pay'n'Play and bank transfers.
- Slow speed and missing features on the mobile version.
- Limited customer service team support with live chat issues.
- Unclear legitimacy and questions about the authenticity of the casino.
Quick Glance & Details
200 Free spins
|Website in English|
|English chat support|
|English email support|
|Minimum deposit||20 NZ$|
Types of games
- Bank Transfer
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First Glance at Lucky Heroes Casino#
LuckyHeroes Casino embarks on an adventurous journey with its theme centred around “The Legend Of Valoria,” a mythical realm filled with forests, dragons, dwarves, and harmony. Players are invited to join noble quests to unite the lucky ones and save Valoria.
Navigating the casino site is relatively simple, with menus readily accessible for bonuses, promotions, games, live casino experiences, sports, and more. However, the footer seems somewhat bare compared to other sites, only offering information about payment options, responsible gambling links, and an eCOGRA certification, lacking the typically expected company or licensing information.
welcome bonus of a 100% match deposit bonus of up to $1,000 + 200 free spins
Lucky Heroes Casino Welcome Bonus Offer#
Lucky Heroes Casino welcomes new players with a tempting welcome bonus of a 100% match deposit bonus of up to $1,000 and 200 free spins to boost the excitement. This enticing welcome package is a deposit bonus, allowing players to double their initial deposit and enjoy extended playtime. However, it’s important to note that deposits made through Skrill and Neteller are not eligible for this offer, limiting some payment options. Players should also be able to select “no” for the bonus if they prefer not to partake in the offer.
How to Sign Up & Activate the Welcome Bonus
We will now outline how to sign up and activate the welcome bonus at Lucky Heroes Casino:
- Visit Lucky Heroes Casino’s website and click the “Register” button.
- Fill out the required information to create your account.
- Make your first deposit using an eligible payment method
- Visit the ‘my bonus’ section in your casino account profile.
- Activate the bonus to enjoy the 100% match deposit bonus and 200 free spins.
You can register without making a deposit, but the deposit is necessary to activate the welcome bonus.
We have checked the wagering requirements at Lucky Heroes Casino. Check the list below for a quick outline:
- The minimum deposit amount is $40.
- The bonus be wagered within 10 days.
- The maximum deposit for the bonus is $1,000.
- The bonus money must be wagered 40 times through the online casino.
- E.g. If you deposit $100, you will need to wager ($100 + $100) * 25 = $5,000.
- Bonus spins are given as 20 per day for 10 days, totalling 200 free spins.
- The first 20 free spins are available 24 hours after the first deposit.
- The maximum bet is $10.
- The wagering for free spin winnings is 40 times.
- Not all casino games contribute equally to the wagering requirements.
In evaluating the fairness of these welcome bonus conditions, it can be said that they are somewhat standard in comparison to other online casinos. The staggered release of free spins and the precise wagering requirements for deposit bonuses and free spin winnings provide transparency. Also, the maximum payout is $1,000.
However, the short time frame for wagering the welcome bonus and the limitation on the types of games that contribute may be less appealing to some players. It’s advisable to carefully read the full bonus terms and conditions to understand which games would be best to play to meet the wagering requirements.
Additional Bonus Offers & Promotions
Besides the main welcome bonus, there are various Lucky Heroes Casino bonuses on offer that players can tap into. These include sports betting deposit bonus offers, live casino cashback, free spins on slots, and more, all revolving around the casino’s adventure theme to save the character Valoria.
Options such as a $2 deposit for 3 free spins or a 100% match bonus up to $200 are available. Unique features like bonus crabs, which work like tradable coins for free spins and bonus money on selected games, add to the excitement. Furthermore, players can engage in tournaments, collect coins, quests, and themed promotions that keep the gameplay fresh and adventurous.
Does Lucky Heroes Casino have Special Promos or Reward Programs?#
Lucky Heroes Casino offers generous bonuses and a loyalty program for existing players. Through the weekly quest tournament for casinos and e-sports, VIP players can earn 200 loyalty points and participate in the thematic “Save Valoria” tournaments. A five-level VIP program system allows players to enjoy various offers by completing quests and missions.
Regular play allows members to level up, unlocking VIP promotions, weekly cashback, and higher withdrawal limits. Additionally, players can compete in various tournaments against other members, striving to reach the top VIP level and win their share of the prize pools.
How is the Game Selection at Lucky Heroes Casino?#
Lucky Heroes Casino presents a diverse game selection that caters to various tastes and preferences. Alongside traditional games like slots, live casino offerings, poker, blackjack, and baccarat, the casino offers sports betting, including live betting and horse racing. Those looking for something different can indulge in lotto, keno, and arcade games.
What Software Providers Does Lucky Heroes Casino Have?
Lucky Heroes Casino offers an extensive and impressive selection of software providers, truly standing out in the online gaming industry. With a staggering list of game providers such as NetEnt, Microgaming, Playtech, Evolution Gaming, Relax Gaming, Bet Games, Pragmatic Play, Iron Dog Studio, Vibra Gaming, Switch Studios, Smartsoft Gaming, Push Gaming, Leap Gaming, KA Gaming, Quickspin, Yggdrasil, and more. They host over 60 software providers, categorizing them as excellent in diversity and quality. The sheer volume of providers also means that Lucky Heroes Casino’s game selection will likely surpass many other casinos.
Lucky Heroes Casino offers various slot games catering to different tastes and preferences. Some popular titles include 9 Coins, Dragon’s Fortune, Golden Dragon Inferno, and Diamond Explosion 7. Players wishing to try the games without committing real money can use the demo mode feature.
Jackpot Pokies Overview
Lucky Heroes Casino offers several exciting progressive jackpot games. When writing, jackpots like Gunslinger Reloaded reached as high as €63,000,000! Other popular jackpot slots include Temple Tumble 2 Dream Drop and Divine Fortune. Additionally, the casino offers a sports jackpot of €15,000, awarded to the lucky player who correctly guesses all outcomes of a specific event, adding a thrilling twist to traditional sports betting.
Table Games Overview
Lucky Heroes Casino offers a diverse selection of about 45 table games that cater to various preferences and tastes. Online casino players can indulge in different variations of classic games such as Terminator 2 Roulette, European Roulette, Baccarat, Texas Flip, and Supreme Blackjack.
Live Dealer Games Overview
Lucky Heroes Casino offers an excellent live casino games library powered by Pragmatic Play. The primary category in this section is Club Royale, providing an exclusive gaming experience. Players can also find traditional live casino games like blackjack, baccarat, dice, and poker. Additionally, they offer unique and interactive games such as Crazy Time, Big Bad Wolf Live, and Sweet Bonanza Candyland.
Banking & Payment Options at Lucky Heroes Casino#
Lucky Heroes Casino offers an extensive range of banking methods. These include e-wallets, credit/debit cards, e-vouchers, and even cryptocurrencies. The mix of local and international options caters to different players, though the emphasis seems more on international methods, particularly for Kiwi customers.
Unfortunately, the casino does not offer traditional bank transfers or Pay’n’Play options like Trustly, Zimpler, or Brite. Compared to other online casinos, Lucky Heroes stands out for its emphasis on digital wallets over card-based options, and the overall selection can be considered reasonable.
Deposits, Withdrawals & Payout Speed
Lucky Heroes Casino boasts many popular payment methods for deposits and withdrawals. Deposit methods include Mastercard, Neosurf, Skrill, Neteller, ecoPayz, Bitcoin Cash, and other cryptocurrencies. The deposit minimum limits vary, ranging from $8 for debit/credit cards to $20 for crypto wallets and vouchers and up to $50 for specific methods like MoonPay. Unfortunately, debit/credit cards are not accepted for withdrawals, but most other online casino banking options are.
Minimum withdrawal amounts vary, with Skrill at $8 and others at $20. The maximum withdrawal limits are set at $14,000 per month and $1,000 per day. Lucky Heroes doesn’t charge any fees for payments, and the withdrawal time is instant for crypto & e-wallets, while other methods may take 3-5 days. Multiple currencies, including EUR, NZD, CAD, NOK, HUF, USD, AUD, and more, are supported, enhancing the accessibility to Lucky Heroes Casino players.
KYC Process & Documents#
Lucky Heroes Casino follows a KYC (Know Your Customer) process to verify the identity of its players. The documents required for this verification include a certified ID for identity proof, transaction histories of the payment methods used (including credit/debit card statements), proof of residence, and documentation for the source of funds. Lucky Heroes Casino will request these documents up to 10 days after the first withdrawal has been requested. Players have a window of 30 days to provide all the necessary documents and information. Failure to comply within this timeframe may result in the closure of the player’s account.
Customer Support at Lucky Heroes Casino#
- Live Chat Feature (24/7)
- Email Support ([email protected])
- FAQ Section
Lucky Heroes Casino claims to offer 24/7 live chat, but there was a problem accessing this feature during the review, resulting in an error. The email support team, however, responded within 24 hours and was able to address questions about the KYC verification process. All communication with the customer service team was provided in English, and no other languages appeared. The FAQ section is vague but may not answer all players’ questions.
Lucky Heroes Mobile Compatibility#
Lucky Heroes Casino does not offer a dedicated app for Kiwi players, but the site is mobile-optimized for iPhone and Android smartphone browsers. While most casino games are available on mobile devices, some live games and slots may be inaccessible. The mobile site is user-friendly but not as fast as some competing mobile casinos, putting it below average compared to others on the market. Despite its slower speed and lack of features, the mobile version can still be suitable for quick play if players want the most critical aspects.
Player Safety & Responsible Gambling#
Lucky Heroes Casino demonstrates a solid commitment to responsible gambling, with a comprehensive page outlining its measures against problem gaming. Players can establish personal limits such as self-exclusion tools and deposit limits by contacting the casino’s support team. The casino also offers self-assessment tests and links to responsible gaming resources. The casino also implements age verification and filtering programs to ensure a responsible gaming environment.
Licences & Security#
- Company: Rabidi N.V.
- Address: Not provided
- Licence: Curacao Antillephone N.V.
- Licence Number: Not provided
The ownership details of Lucky Heroes Casino are easily found on the website, but the licensing information is conspicuously absent, which required additional investigation to uncover. Rabidi N.V. is regulated by the government of Curacao, though this is not clearly stated on the site, raising concerns about transparency.
There’s no information regarding the company’s experience in the casino industry or any partnerships with recognized testing agencies like eCOGRA or iTech Labs. The lack of direct links to sites such as Gamblers Anonymous and vague answers in the FAQ section further contribute to the casino’s licensing, security, and legitimacy ambiguity. Play with caution.
Lucky Heroes Online Casino Verdict#
Lucky Heroes Online Casino presents an impressive game library with diverse providers, ranging from slots to progressive jackpots and live casino games. However, certain aspects dampen the overall experience, such as the lack of transparency in licensing information and the mysterious absence of licensing details on the site. Despite a considerable range of payment methods and a solid commitment to responsible gambling, mobile performance is below average, and customer support has room for improvement.
The comprehensive KYC procedure and an extensive selection of games are appealing, but concerns about the legitimacy and regulation of the Curacao license must not be overlooked. In summary, while Lucky Heroes Online Casino offers some vital features, the shortcomings in transparency, mobile compatibility, and customer support make it a choice that potential players should approach cautiously.
I was a little torn in this Lucky Heroes Casino review. While the casino games are impressive, promotions are good, fair play tools are commendable, and new player welcome bonuses are enticing, it is hard to fully enjoy the experience when the legitimacy and authenticity of the casino are under question. The lack of transparent licensing information raises concerns and shadows the otherwise engaging offerings. Until this issue is clarified, I won’t be playing regularly at this casino.
Lucky Heroes Casino FAQ
What casino bonuses are available at Lucky Heroes Casino?
New players can enjoy a welcome bonus to enhance their initial gaming experience. There's also a sports welcome bonus for those interested in sports betting. Various promotions might require a bonus code to be entered, unlocking extra perks. Additionally, players may encounter bonus rounds in certain games, and free spins are often offered as part of promotional packages, providing more opportunities to play and win.
Why choose Lucky Heroes Casino?
Unlike other casino offerings, Lucky Heroes Casino has unique features and promotions that may appeal to many players.
What is the minimum deposit at Lucky Heroes Casino?
The minimum deposit varies for each payment method. Deposit methods such as debit/card cards have a minimum deposit of $8, while players using MoonPay must deposit $50.
What licences does Lucky Heroes Casino have?
The government of Curacao regulates Lucky Heroes Casino and operates under an Antillephone N.V. license.
Who owns Lucky Heroes Casino?
Rabidi N.V. owns Lucky Heroes Casino.
Is Lucky Heroes Casino safe?
While Lucky Heroes Casino operates under a Curacao license, there is some controversy regarding the legitimacy and regulation of this license. The website's absence of clear licensing information raises questions, so players should proceed cautiously.
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Casino Content Specialist
Lily, a Casino Content Specialist, has amassed an impressive wealth of experience in the iGaming industry for well over a decade. She infuses this experience with each review, casino guide, and blog post. She spends her time playing titles like Mega Moolah and Starburst when not writing or spending time with her family in Auckland.Read more about the author